Privacy Policy

Your privacy is important to us

We want you to know that we are totally committed to protecting and safeguarding your privacy. It is our policy to treat your personal and financial information with the utmost respect, and in accordance with your wishes. Since Bank of Internet USA utilizes traditional bank systems and the Internet to deliver products and services; certain Internet-related privacy issues may be of concern to you. For this reason, and because we want you to be a confident and informed customer, we have adopted the following Privacy Policy.

Do we disclose to any affiliated or non-affiliated third parties your non-public personal information?

NO - We do not disclose any nonpublic personal information about you to anyone, except as permitted by law.

Bank of Internet USA has adopted a strict security policy and procedure that prohibits the selling, or providing, of personal information to third parties for their independent use. However, in the normal course of business, we make information available to Bank of Internet USA vendors if the information is needed to fulfill an authorized service, requested by you, such as a Visa debit card, or mortgage loan. This is the same procedure as would be done by any traditional bank. Please be assured that Bank of Internet USA values our customers and their privacy.

We periodically review these procedures and policies to ensure the highest level of security in regard to your private information. If you ever have any questions or concerns other than those listed below, please contact our Customer Service department by Email or at our toll free number (877) 541-BOFI (2634).

What types of non-public personal information do we collect about you?

We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms;
Information about your transactions with us, and
Information we receive from a consumer-reporting agency

How do we protect the confidentiality and security of your non-public personal information?

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

Disclosure of Information to Third Parties

Bank of Internet USA, will not, without your consent, release specific information about you or your account to third parties, except where such release is necessary to complete a banking related transaction you have requested, or unless we are required to do so by law. In addition, we may send information in a report, from time to time, to information reporting companies such as credit/debit reporting agencies.

Should we learn of a valuable product or service that is provided by other vendors, we will ask your permission before we solicit your business. This is known as an "Opt In" confidentiality policy. You the customer must opt in before we present you with the information. You will not be marketed to by third parties based upon our information unless you allow such marketing on a case-by-case basis.

The Collection and Retention of Personal Information

When you utilize the Apply Online function via the Internet to open a Bank of Internet USA deposit account or loan, we will collect personal information in order to process your application. Such information is collected and maintained, in order to authenticate your identity and to protect you. We must identify and verify you to prevent unauthorized entities from accessing your personal financial information. We also utilize this information to provide the products and services you request and to offer you the new products and services that meet your needs. These associates are only provided the information necessary to fulfill the service.

After you are a customer, your Internet banking sessions, including the transactions you conduct online, are archived. This allows us to process and confirm your transaction and to provide you with the history of your account transactions.

What is our policy relating to former customers?

If you decide to close your account(s) or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.

Confirmation and Maintenance of Personal Information

If you have questions or just want to confirm that your personal information at Bank of Internet USA is correct, please contact our Customer Service department by Email or call us at 858-350-6200. If you send an e-mail do not include confidential information.

It is the policy of Bank of Internet, USA to maintain accurate and complete information on our customers. If you have any reason to believe that the information we hold with respect to you or your account is inaccurate, outdated, or incomplete, please contact us by telephone or in writing so that such information may be corrected or updated as soon as possible.